Question 1

What is my work time?

Accepted Answer

You are required to work for 8 hours on any working day. The work timings are strictly team based, and decided based on work with your team.

Question 2

How do I communicate formally with my colleagues?

Accepted Answer

You will be using your Mantra Social Services google email ID and other google apps for formal communication. Apart from this, individual teams can also use WhatsApp groups as a medium of communication.

Question 3

What is the email policy at Mantra Social Services?

Accepted Answer

You can use your email ID only for formal work related to the organization. The turnaround time for responding to emails is generally 24 hours except in the case of urgency.

Question 4

Will I get a laptop from the organization?

Accepted Answer

It is preferred that you own a laptop. If that is not the case, we can lend a laptop for 2 months, post you are required to arrange your personal laptop for work.

Question 5

Are there any IT accessories provided during my joining?

Accepted Answer

No. You are required to use your personal accessories for any work

Question 6

Do we have any service desk tools to raise tickets?

Accepted Answer

Yes. For reimbursements and vendor payments 
To: finance@Mantra Social Services.com 
Cc: guruprasad@Mantra Social Services.com; Somashekar@Mantra Social Services.com

For Employee or consultant onboarding and salary or taxation related queries:

To: hr.helpdesk@Mantra Social Services.com Cc: guruprasad@Mantra Social Services.com; finance@Mantra Social Services.com All escalations to be mailed to guruprasad@Mantra Social Services.com (Services.com)

Question 7

Where do I save my work and share it with others?

Accepted Answer

As an organization, we use Google Drive to save all the documents. Please get in touch with your Program Manager to take you through the specific folder.

Question 8

What is the work from home policy?

Accepted Answer

If you are in the operations team, you are required to work 1 day from the office & 1 day (optional) from home. The Remaining 3 days can be decided based on the requirement of the program by the team. If you are in the strategic and development team, you are required to work 3 days from office mandatorily.

Question 9

What is my probation period when I join Mantra Social Services?

Accepted Answer

Every employee who joins the organization will be on probation period for three months. Employment confirmation subject to performance during the probation period.

Question 10

Can I avail leaves during my probation period?

Accepted Answer

During the probation period, you will only be entitled to the earned leaves credited at the beginning of the month

Question 11

What are the perks I can get once I become a permanent employee?

Accepted Answer

You can avail interest free loans (if your salary is less than INR 50,000 per month), period leaves (for females only), maternity and paternity leaves, medical insurance, etc.

Question 12

What is the notice period to exit the organization?

Accepted Answer

In case of termination of employment, the notice period of 30 days is mandatory or one month's gross salary has to be paid as compensation.

Question 13

Can I avail leaves during my notice period?

Accepted Answer

No. You will not be eligible for availing leaves during your notice period. Any leaves availed will be considered as a loss of pay.

Question 14

How many leaves do I get per month?

Accepted Answer

You are entitled to 12 days of leaves every 6 months. The same will be credited at the beginning of April and October months. You cannot avail leaves that are not credited.

Question 15

Can I get my leaves encashed?

Accepted Answer

At the end of every financial year, up to 6 leaves would be carried forward to the next year and 6 leaves or pending leaves (whichever is lower) will be encashed (on your basic pay).

Question 16

Are there any special leaves apart from earned leaves?

Accepted Answer

Yes. As an employee, you are entitled to period leaves (females only), paid maternity/paternity leaves and bereavement leave. Special leaves are not valid during the probation period.

Question 17

Is there a regular capacity building plan for employees at Mantra?

Accepted Answer

Yes. Your Learning and Development (L&D) will be taken care of in three parts: Organization level L&D, Team level L&D and Self L&D

Question 18

How do I plan for my self L&D?

Accepted Answer

If you are unsure, you can discuss your plan for self L&D with your Program Manager. The organization will sponsor an amount up to INR 5000 a year provided the employee owns 50% of the cost. Approval from your Manager is required for the same

Question 19

What options can I buy under self-L&D amount given by the organization?

Accepted Answer

You can build your capacity by going through paid online courses, books, paid conferences, etc.

Question 20

Will the organization help me track my growth?

Accepted Answer

Yes. Your performance will be reviewed twice annually through professional review and a development plan will be created. The same will be captured in your profile on the HR portal that is mandatory to be updated regularly. You will also be going through weekly and quarterly check in with your respective managers.

Question 21

What is the appraisal policy at the organization?

Accepted Answer

Your performance for 1 year will be thoroughly reviewed in order to give you an appraisal. The cycle for the appraisal will be followed according to the financial year.

Question 22

Will I get travel and phone allowance as an employee?

Accepted Answer

No. Currently, we do not provide any travel allowance or phone allowance.

Question 23

Can I get reimbursements for expenses made on behalf of the organization?

Accepted Answer

Yes. Organization expenses incurred need to be submitted to your Program Manager by filling forms on the HR portal and submitting the scanned copy of documents/bills within 30 days of incurring the expenditure.

Question 24

Is there a limit to the expenses I can incur on behalf of the organization?

Accepted Answer

Yes. No organizational expense above 2000 rupees should be made with personal funds. Please reach out to your Program Manager if you have to incur expenses above 2000 rupees.

Question 25

Will I be reimbursed for travel, lodging, food, etc. while traveling for work
outside my primary location?

Accepted Answer

Yes. You will be reimbursed for the expenses as mentioned in the organizational policy

Question 26

What is the coverage under my medical insurance?

Accepted Answer

A coverage of INR 3 lakhs is provided to every employee, their parents, spouse and 2 children.

Question 27

How is my PF calculated?

Accepted Answer

The provident fund is a combined contribution from you as well as your employer that is deducted from your salary every month and put away in a PF account where it grows into a sizeable sum that you can avail after retirement.

FAQs